Privacy Policy for NamasteEats
Effective Date: 1 Nov 2025
Last Updated: 12 Nov 2025
NamasteEats (“we”, “our”, “us”) operates the mobile application and website Namasteats.com (collectively referred to as the “Service”).
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our app or website.
1. Information We Collect
We may collect the following types of information when you use NamasteEats:
a. Personal Information
- Name, phone number, email address
- National ID , Certificate , Aadhar , PAN , Bank details etc.
- Delivery address and location
- Payment details (processed securely through third-party gateways)
b. Usage Information
- App usage data, device type, operating system, and app version
- Log files such as IP address, access time, and error reports
c. Location Information
- Your precise or approximate location to show nearby restaurants, enable delivery tracking, and improve order accuracy.
- Location data may be collected in the background (even when the app is closed) to support live delivery updates and ensure timely order delivery.
2. How We Use Your Information
We use your information to:
- Process and deliver your food orders
- Improve app performance and user experience
- Provide customer support and respond to inquiries
- Send order updates, offers, and notifications
- Prevent fraudulent transactions and maintain security
- Comply with legal obligations
3. Sharing of Information
We may share your data with:
- Restaurant partners to fulfill your orders
- Delivery agents for pickup and delivery coordination
- Payment gateways for secure payment processing
- Third-party service providers for analytics, hosting, or marketing (who follow strict confidentiality agreements)
- Law enforcement authorities when required by law
We do not sell your personal data to any third party.
4. Data Security
We take appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no online platform is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You can:
- Access, update, or delete your personal information
- Withdraw location or notification permissions anytime from your device settings
- Contact us to deactivate your account
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Remember your preferences
- Improve our website’s performance
- Analyze usage and traffic patterns
You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our app or website may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party websites or apps.
8. Children’s Privacy
Our services are not directed toward children under 13.
We do not knowingly collect data from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
All changes will be posted on this page with the updated “Effective Date.”
10. Contact Us
If you have any questions or concerns about this Privacy Policy or data practices, please contact us:
NamasteEats
Email: support@namasteats.com
Website: https://www.namasteats.com